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We can be reached at 866.460.6630 during normal hours of operation - Monday through Saturday from 10am to 6pm Eastern Time. We are closed on Sundays. [See also: Store Locations]

Red Grin is operated by current Military/LE personnel; Even though we do our best to respond within hours, there will be times were we are either in the field or other training sessions making it nearly impossible to respond immediately to all phone calls or e-mail.

New: If you are on Twitter or Facebook, you can now interact with us there as well. Questions, complaints, suggestions are ALL welcome.

Use the form below to send an e-mail message to Red Grin. We respond to all messages within 24 hours (usually within the hour). (If you are a current Red Grin customer and need support, please call us using our support toll-free number provided with your order).

For general questions about our store, shipping, (business/reseller) accounts or products also see our F.A.Q..

Solicitations for sponshorships are not accepted through this form. Mail a hard copy of your request to:
Red Grin Incorporated
9061 Miller Road Suite 1
Swartz Creek, MI 48473
866.460.6630.


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  • 30 Day Money Back Guaranteed Changed your mind? NO problem! Your satisfaction is fully guaranteed!
  • We will issue a refund for any reason within 30 days as long as the item is in original condition, sealed, never opened, nor used.
  • If item(s) has been opened, unsealed, or used it may be returned only in case of defects and for exchange only.
  • Defective item(s) (on Red Grin warranty) must be returned in original packaging, supplemented with a description of the problem(s) experienced.
  • Defective item(s) (on manufacturer direct warranty) must be returned directly to manufacturer for an exchange or repair. Please contact manufacturer first to troubleshoot the item.
  • All returns, exchanges and warranty claims must accompany our RMA which can be created from our Returns information page.
  • Customer must pack defective items being returned as if they were new and working with all UPC codes, manuals, software, warning stickers - as in original condition. Failure to do so may invalidate both the RMA and the warranty.
  • Shipping fees and/or return shipping costs are not refundable.
  • Please consult our Warranty & Returns page for complete return policy details.
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